Product Warranty
Product warranty
The warranty period is the period during which the buyer, upon discovering a defect in the product, is entitled to demand that the seller or the manufacturer take measures to eliminate the defect. The seller is obliged to eliminate the defect, unless it is proved that it was caused by the buyer's breach of operating rules.
When does the warranty period begin?
From the date of delivery of the goods to the consumer, unless specified in the contract;
if it is impossible to determine the date of purchase, the warranty runs from the date of manufacture;
when ordering goods through the online store the warranty starts from the day of delivery.
Warranty service includes:
elimination of product defects in certified service centers;
Exchange for similar goods without surcharge;
Exchange to the similar goods with surcharge;
Return of the goods and money transfer to the buyer's account.
Rules for goods exchange and return:
Exchange and return of goods of proper quality
The seller guarantees that the buyer within 7 days from the date of purchase can refuse the goods of proper quality if:
the goods have not been used and have a presentation, are in the package with all the labels, there are documents for the purchase of goods;
The goods are not included in the list of goods of proper quality that cannot be returned or exchanged.
The buyer has the right to exchange the goods of adequate quality for another trade offer of this product or another product identical in value, or for another product with a surcharge or a refund of the price difference.
Exchange and return of goods of improper quality
If the buyer discovers defects in the goods after purchase, he can demand a replacement from the seller. The replacement must be made within 4 months from the date of the claim.
Technically complex goods of inadequate quality are replaced with goods of the same brand or similar goods of another brand with recalculation of the cost. Returns are made by canceling the contract of sale and returning the amount equal to the value of the goods.
Returns
The period of return is one month.